Support
Guides, troubleshooting, and after-sales care.
Everything you need to install, configure, and maintain your Aaban smart devices.
Contact support
support@pouyalabs.com
- Typical response time: 1-2 business days
- Include app version, OS version, device model, and device ID (if available)
Before you write
Help us diagnose faster.
Share details about the device, your network type, and what you see in the app so we can prioritize the right fix.
Support hub
Find downloads, manuals, and step-by-step setup instructions.
- Ordering process and delivery steps
- Warranty conditions and replacement policy
- Product manuals and catalog downloads
- Aaban app setup and updates
- FAQ and troubleshooting
Our promise
We stay with you after the purchase.
From first installation to long-term maintenance, our team provides structured guidance.
Quick troubleshooting
Fix common setup issues in minutes.
Start here before opening a ticket.
Device won't appear during setup
- Make sure Wi-Fi is enabled on your phone
- If the device has a setup mode button, hold it until the indicator changes
Device shows "Offline"
- Check the device has power and your router is online
- Confirm the Wi-Fi password has not changed
- If you use 2.4GHz Wi-Fi, ensure the device is not on a 5GHz-only network
- Reboot your router if possible
Firmware update failed
- Keep the phone and device on stable Wi-Fi
- Do not close the app during the update
- If the update fails, wait 2 minutes and try again
- If the device becomes unresponsive, contact support with the device ID
Installation guides
Practical topics for real installations.
Step-by-step instructions with checklists and troubleshooting tips for every device.
Available guides
- LED status and troubleshooting
- Connecting devices to the app and router
- Wiring pumps using contactors
- Setting up schedules and automation
- Network configuration and IP access
FAQs
Answers to common questions.
Need more help? Email the support team and we will follow up.
Does the app work without an account?
Yes for local control in many setups, but cloud sync and remote access may require an account.
Can multiple family members use the same devices?
Yes. Devices can be shared via invitation or account sharing (implementation may vary).
How do I transfer a device to a new owner?
Use "Remove / Unclaim" in the app, or perform a factory reset so the next user can claim it.
Warranty
Clear coverage and test period.
24-month replacement warranty for Aaban-manufactured products and a 14-day test period.
Accessories and installation damage are excluded based on policy.
Ordering and shipping
Order online or by phone with flexible payment options and nationwide shipping partners.
- Online gateways + bank transfer
Legal and privacy
Account deletion and data requests.
For privacy choices, data exports, and account deletion steps, visit the privacy choices page.
Privacy choices